Lead Times

For Parts & Accessories, your order will be shipped from our location 1-2 business days after the time of order. You should expect to receive your order approximately 1 week after the time of order.

For Swing Sets and Playground Equipment, your order will be shipped from our location 2-5 business days after the time of order. You should expect to receive your order approximately 3 weeks after the time of order. PLEASE NOTE: Powder-coating, if chosen, will add 2 additional weeks to these lead times. 

IMPORTANT: Special Instructions for Swing Sets and Playground Equipment

You will need to be aware of some specific shipping requirements that may be different from shipments you have received in the past through other delivery companies, and you need to follow the guidelines below carefully. 

• These products will arrive via a large freight truck. If a freight truck cannot get to your home, then we will not be able to deliver these large swing sets to you. Examples of this are if your home is not accessible by paved road, if the road leading to your home is extremely narrow, windy, etc. If you have any questions at all regarding this, please call us at 385-508-4277.
• In most cases your product will arrive via common carrier truck line directly to your home with curbside delivery only. This does not mean it can be delivered to your driveway, garage, or backyard. You are then responsible to have someone physically capable to help the driver unload the product from the truck upon delivery and note the condition of the product as per below instructions.
• Your product will arrive on a long pallet. Upon delivery, locate the packing list on the outside of the packaging and verify that each piece listed is with the shipment. 
• If there are any parts/pieces missing, note this directly on the delivery receipt BEFORE you sign and receive your copy of the receipt, with wording such as “missing xyz part“. 
• Also note the condition of the pieces and if any parts have been damaged in shipping. Note this directly on the delivery receipt BEFORE you sign and get your copy from the driver (especially inspect slides for damage). 
• If you sign the delivery receipt without noting the damages and/or missing pieces, you are stating that you have receipt the shipment in good and complete condition.
• If your shipment appears to have damage and/or missing pieces, a freight claim must be filed with the freight company within 2 business days. Contact the shipping manager at 385-298-3764 immediately to begin this process.
• Ask your driver to sign or initial the delivery receipt acknowledging any damage or discrepancies. 
• Get a copy of the signed delivery receipt from your delivery driver before they leave.
• If you are concerned or don’t know what you should do with a certain situation regarding the shipment, please call the shipping manager at 385-298-3764 before the driver leaves.

You are responsible to notify Rocky Mountain Playgrounds of any shortages or damage relating to your shipment within 2 business days of the receipt of your equipment. After this time, any claim for shortages or loss cannot be honored. 

Rocky Mountain Playgrounds cannot be responsible for replacement of any parts, missing or damaged, that have not been properly noted on the delivery receipt.